How to Handle an “Own Goal” Crisis

Every communicator, at some point, is going to have to deal with a crisis that comes from within instead of without. Someone in their organization, possibly even themselves, has messed up something to the point that reputations are on the line. How do you deal with these? The May 2022 issue of PRSA‘s Strategies and Tactics has my article with tips and suggestions for before, during, and after such a crisis. You can read it here.

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